As technology rapidly advances, the landscape of customer service is constantly evolving. Two prominent contenders vying for dominance are chatbots and live chat agents. While/Despite/Because both offer immediate support, their approaches differ significantly. Chatbots leverage artificial intelligence to automate interactions, providing instant res

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AI chatbots are revolutionizing the landscape of retail customer service. These intelligent virtual assistants can offer quick and efficient solutions to customer questions, 24/7. From resolving simple product facts to assisting with purchase tracking, chatbots can process a diverse range of customer interactions. This releases human agents to foc

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